Large organisations can become complacent and conceited.
WordPress informs me that Liberated Way celebrates its third anniversary today, though for a year I rarely posted here until two years ago when I abandoned Google’s blogging service. I find that when a business gets t0o large, it forgets about its own users or customers. In the case of Google, they treated personal information with contempt, so I voted with my feet and used WordPress instead.
Large organisations or businesses reach a point they feel secure so that they no longer strive to innovate and care for their customers; they become hubristic, unoriginal, stale and complacent. One of the reasons why I support decentralisation and localisation of power such as independence for Scotland is that there is less likelihood of people being forgotten by the rulers, and if so, such people have greater power to do something about it.
Yesterday my local Colchester football team (they call a soccer team in the USA) suffered complacency when from a two goal lead with ten minutes left of the match they then conceded three goals, losing the match 2-3 to Sheffield. My coach taught me that the race is never over until across the finish line, and I won plenty of running races by beating complacent people across the finish line in a sprint finish.
Paul Handover of the blog Learning from Dogs has written a great article about Facebook, a monolithic social media monster that claims over one billion world users, who has become so large that it has forgotten basic human values. Facebook makes its money from advertising, but has forgotten a basic rule of the thumb that advertisers dislike being associated with content such as the graphic torture of animals. According to Facebook if a user wants to host content that involves the torture of animals then that is okay according to Facebook terms and conditions. When it comes to sick babies, or breast-feeding, or innocent family photographs of children, Facebook will censor it, but tortured animals it is happy with. I have closed my Facebook account, and Paul Handover is doing the same, a small and worthy message to the hubristic titan that is Facebook that their current attitudes towards content is unacceptable.